Conflict management

Information and practical support on officer and staff safety, diffusing situations and non-physical ways to deal with conflict, aggression and violence.


How to resolve conflict in everyday encounters between the police and the public without using force, where possible. Safer resolution, reducing the risks of assault to officers and staff, and improving public safety. And how to determine when force should be used as the safest response.

This covers:

  • conflict management skills
  • supervisory support
  • learning the lessons
  • developing the evidence base


A foreword to these guidelines

Written by Assistant Chief Constable Dave Hardcastle, Chair of Guideline Committee and National Lead for Response Policing.

The police routinely have to deal with conflict in fast-moving situations to protect themselves and the public. This guidance is to help police officers and staff develop and maintain skills to resolve conflict situations safely and without using force, where possible. 

Read the foreword